Frequently asked questions

Helpful answers about orders, custom work, delivery, and project enquiries.

Below are some of the most common questions customers may have about Artsy Enterprise products, custom furniture, service requests, payments, and delivery.

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Quick help

• Custom project enquiries are welcome

• Small items and large items follow different payment rules

• Shipping depends on the product type

• You can contact us directly for tailored work

General questions

About Artsy Enterprise

Do you do custom work?

Yes. Artsy Enterprise accepts enquiries for custom furniture, restoration work, shopfitting, home improvements, and selected tailored projects. The best way to start is by sending a quote request with as much detail as possible.

Can I ask for a variation of a product listed in the store?

Yes. If you see a product you like but need a different size, finish, colour, or custom variation, you can send us a quote request and describe what changes you want.

Do you only sell furniture?

No. In addition to furniture and crafted pieces, Artsy Enterprise also offers services such as restoration, shopfitting, and selected home improvement work.

Where are you based?

Artsy Enterprise is based in Pretoria, South Africa, and serves clients depending on the project type, item size, and delivery arrangements.

Orders & payments

How payment works

How do payments work for small items?

Small items are payable in full at checkout. These items can generally follow the normal online store flow, subject to available delivery, shipping, or collection options.

How do payments work for large items or custom items?

Larger items or marked custom-style items require a 50% deposit at checkout. The remaining balance can be invoiced once the item or project is completed, according to the agreed workflow.

What payment method do you use online?

Online checkout is handled through PayFast for secure payment processing.

Will I receive confirmation after ordering?

Yes. Once your order is submitted successfully, the system records the order and a confirmation workflow can be triggered through the website.

Shipping & delivery

Getting your order to you

Do you ship nationwide?

Smaller items may be available with flat-rate shipping. Larger items are generally handled differently, especially where size, handling, or custom completion affects delivery arrangements.

Why do some items say shipping is quoted?

Some larger or more complex items require separate shipping pricing because delivery depends on the final size, destination, and handling requirements.

Can I collect my order?

Collection may be available depending on the product and the arrangement confirmed for your order.

Do you offer delivery for project work or fitted items?

Delivery, installation, or project completion arrangements depend on the nature of the work and are confirmed as part of the quote or project process.

Quotes & projects

Before work begins

How do I request a quote?

Visit the quote page and submit your details, project type, and any relevant notes. You can also upload a reference image to help explain what you need.

What information should I include in my enquiry?

Include dimensions if known, preferred colours or finishes, intended use, style references, timeline, and anything else that will help us understand your request properly.

Can I send a photo or inspiration image?

Yes. The quote form allows you to upload a reference image, which is helpful for furniture ideas, restoration projects, room photos, or example finishes.

How will you contact me after I submit a request?

We will review the request and follow up using the contact details you provide in the form.

Still need help?

Let’s talk about what you need.

If your question is not answered here, send us a quote or enquiry and we will guide you based on the type of product or project you have in mind.

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